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Author Archives: John Hunter
Change Your Name
Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, bad usability, IT, management, usability
6 Comments
Customer Un-focus
Counties caught in conundrum: getting Amish to take food stamps [the broken link was removed] by John Horton Accepting public assistance is verboten within the Amish culture. It simply is not done. But Taylor is under orders to at least … Continue reading
Posted in Customer focus, Data, Management, Public Sector
Tagged Customer focus, Data, in-process measures, Public Sector
2 Comments
Poor Service – Industry Standard?
More Trouble Canceling HP Orders by Bob Sutton: I wrote a post a couple months ago about how difficult it was to cancel an order I had JUST made for an HP computer, and how when I complained on the … Continue reading
Posted in Customer focus, Management
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Create Your Own Book
I received a custom made photo book from my brother. It is amazing. It is a hardcover book, full of photos. The quality is amazing. The book is printed by blurb. Looking on their web site the pricing is surprisingly … Continue reading
Holding Improvement Gains
The Hard Part: Holding Improvement Gains [the broken link was removed] by Ron Snee The long term goal should be to combine all improvement initiatives into an overall improvement system and create the management framework to sustain that system. Thus, … Continue reading
5 Things You Might Not Know About Me
I have been tagged by Mark Graban of the lean blog: “Tag” – 5 Things You Don’t Know About Me. I spent a year in Singapore (the small person in the photo is me, the bigger one is Dad on … Continue reading
Posted in curiouscat.com, Fun
Tagged Bill Hunter, George Box, John Hunter, Madison, Statistics for Experimenters
6 Comments
Interview with Toyota President
Very interesting interview with Katsuaki Watanabe – Toyota President seeks growth without major quality problems: For the North American-exclusive models, we would like to localize as much as possible the r&d activities, like factory, production engineering and production preparation. We … Continue reading
Why Extrinsic Motivation Fails
Why Motivation by Pizza Doesn’t Work This completely changes the role of the manager as motivator. Rather than being the source of motivation (kind of a ludicrous idea in itself), the manager must help employees to find their own intrinsic … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged extrinsic motivation, management, managing people, motivation, Psychology
5 Comments
How to Prevent Innovation
Top ten tips for preventing innovation give some great ideas many companies are already doing but you may find some your company hasn’t mastered 🙂 For example: Make performance reviews easy. Create some easy-to-measure metrics (like # of sick-days taken, … Continue reading
Posted in Creativity, Innovation, Management, Performance Appraisal
Tagged Innovation, Performance Appraisal
1 Comment
Mason Neck State Park Photos
Photos of Mason Neck State Park, Virginia National park photos: Grand Canyon, Great Falls, Rocky Mountain, Grand Teton…